I want feedback ASAP!!!!

<p>Good day.my elderly mothers phone had a ********** sim swop done on the 27/05/17.She went to the Vodacom shop&they said it would take a few hours and would be sorted, on the Sunday her phone was still not working,anyway long story short after phoning Back&forth and me finally going to a different Vodacom shop in the east rand mall where a very helpful employee named Devon helped her and literally went on the system&clicked on unblock, this was on the 1/6!!! 6 days later!!!!!! Anyway,now today her phone wasn't working again!! She went to the Vodacom shop again,only to find out there has been another ********** sim swop done on her phone!!! The lady there said they have blocked it but there's nothing they can do for now!?! She also told them that it has been done internally again and there is alot of ********** sim swops going on internally!!! This is pathetic and why does my mother now have to sit without a phone!!!!! I'm also disgusted at the security of Vodacom! Surelly you can pick up who is doing this??? I expect to be contacted by Vodacom very soon and I expect my mom's phone to be fixed within the next 24 hours!!!!!!! you will have to contact me seen as though she does not have a phone!!!!!! </p>