I WANT FEEDBACK

Yet again, my app told me I have data available that I apparently didnt! This is now the second time. On Sunday past, I had 4.23 GB of data and less than 24 hours later, the app said I have nothing available and owe Vodacom in excess of R5000. Considering that this has been an issue before, I assumed that this has been fixed and (in all honesty) didn't take the screenshots because before I did, the app said i have nothing left and R5000 of a bill.

I got called by Alistair at 14h45 on 29 March 2018, only to be told I am rude, pathetic and basically am not doing what I am supposed to as a customer - then he hung up!!!!! So basically Vodacom holds me at randsom. If i don't pay your bill, run up by YOUR APP TELLING ME I HAVE DATA TO USE WHEN I DON'T, then i have no phone. If i do pay your bill then basically you have an open cheque to bill me whatever the freaking hell you want to and then just expect the customer to pay.

How dare someone like Alistair phone me, scream at me, tell me I am stupid and pathetic, tell me that he is helping me because it is his "good deed" etc??? WHO THE HELL DO YOU THINK YOU ARE!!!!!!!!

I want a solution to this because I swear, I cannot handle another failure from Vodacom. This is pathetic!!!

Danielle