I want answers for the ***** on my account

Item: Vodacom
Rating: 1
Author: Elizabeth B

There was ***** committed on my account. I queried it but was not given conclusive info or feedback. I've sent an email and received a sms to state my case is closed. I have no answers and I'm questioning your credibility as a company. Now I have to go to social media to get someone with answers to call me.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

07 Aug 2025, 07:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Aug 2025, 07:55

Official