I want answers

On 28 June 2022, I received a call from Reward Co. offering what at that time seemed like a generous offer then to my suprise on the 30 June I didn't have network concerned I called Vodacom and was told a story about integration which I understood and was told it takes 24 hours fine. Then on the 1 July I called after 12pm as I still didn't have network to my suprise I'm told that the package that was sold to me was for a modem. At no point was the package sold to me as a modem it was sold to me as a data package. Spent the whole afternoon trying to get back network being sent from pillar to post but Also being told that nothing can be done for me so Reward Co closes at 16pm on Friday so I spent a whole weekend with no network. Monday 4 July I call Reward Co to cancel their contract as no one told me that the package was for a modem so they cancelled however guess what I'm told in 2022 that I have to wait a whole month to get my network back.

Now what I don't understand is when did I have a contract with Reward Co that it's made my responsibility to call them to resolve a matter that is not my fault but the fault of an agent of a Vodacom service provider that I didn't sign up with. I only managed to get the recording today after a fight once again with Reward Co as I was told I need to a Vodaom dealership and not a Vodacom franchise however was assisted by the manager at the branch. Go listen to the recording and tell me what is wrong in the recording.

It's also the nerve of everyone saying we'll call you back, back where when you guys switched off my network.

1.Please explain why it's been made my responsibility to do all these follow ups that I didn't sign up with Reward Co and why Vodacom isn't taking any responsibility 2. I want the contract that shows that I have agreed with Reward Co to be my service provider because clearly that's what has happened now. 3. Why was my account debited for a service that was not provided to me I cancelled the contract with Reward Co and requested to be on prepaid and was on Prepaid in July so why was money deducted from my account?

If I owed you, you would hesitate to switch off my network however you have the nerve to debit my account. 4. Why is Vodacom okay with telling a woman in South Africa in 2022 that's its okay to not have network and I must basically make a plan for something I did not cause for myself.

You guys have zero respect for customers.