I've had it!

<p>I am on breaking point and do not know what to do anymore. I have been struggling with the same problem since December 2015 and everytime there is a difference excuse and "yes ma'am they are working on it". The problem is that I am paying for my contract every month but I do not get my free sms's every month. It is certainly not that big of a problem that it should take 6 months (half a year) and I am paying and paying, struggling and struggling but not getting what I am paying for. I HAVE HAD IT! It is something small and it is revolving into a big problem. I get sms's that my query has been assigned to someone and then it just seems to get tossed to everyone but no one is doing something about it. WORST SERVICE EVER. </p>