AM
Akhona M

1 reviews | Active since Mar 2011

16 May 2016, 11:09

i've had enough with Vodacom

<p> two weeks ago a sales person from vodacom called me to sell me a contract on a router with 5GB. This was excellent for me as i use a lot of data and i was spending a lot. The router was then delivered to me and so i activated it and it didnt want to work, i left it for a few days and decide to take it to a vodacom customer care shop. i got there and was assisted quite effeciently and by the time i got out atleast my router was working. i then enjoyed using my router for about 4 hours and then again it stopped working. so today i call vodacom customer care and i was with a lady by the name Carol and she couldnt help me as i spoke to her on the phone for over 45 minutes then i decided to go to a vodacom shop again, i must have been there for about an hour before i was told that my data was diplited. This came as a shock to me as Carol fro customer care had confirmed that i had data, also i only used the data for a few hours on Friday how could i have gone through over 3GB? So i had to log a call as none of the consultants can give me immediate answers as to how much data was allocated and who used it with what device. This is such an inconvinience and a waste of my time and money. i got the router because i used data daily however i now have to wait for about 7 workiong days for someone to give me feedback and in the meantime i have to be buying data. Can someone at Vodacom sort this out asap</p>

0
Replies (2)
Vodacom
Vodacom's reply16 May 2016, 11:23
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
AM
Akhona M's update17 May 2016, 13:58
Reviewer Update
I still have received correspondence from Vodacom more than 24hrs later