I've been waiting

I am very upset (lack of a better word ) with the sense of urgency that the Reggy from the Subscriber Collections Escalation Team, who seems never to see this queries through,I had to remind him to remove the charge vodacom app**** on the account, this should had been done on the first call he made to me as he had promised on the 8th of April, it was only DONE on the 21st, very impressed with his work ethic.<br> The last interaction with him was on the 21st of April, the conclusion of our telephonic discussion was <br> 1: that he sends me an email with the reference number of my query so I could forward him the bankstatement!!!<br> 2: requested that his manager gives me a call back because I requested for three months line rental to be settled! <br> non of which had happened, Reggy had gone MIA on the query AGAIN had to to log another HELLOPETER to get him to call me back (report dated 17 APRIL!!! ) <br> This is my third hellopeter report since the incident, and to be frank this was the worst customer care I've ever received through out my adult life time, the WORST Customer Experience ever!!! Hopefully I'll get a call from A Manager... nt an agent especially Not Reggy! <br>