uU
uzzie U

1 reviews | Active since Oct 2016

25 Oct 2016, 15:14

I've been ****** & stand to lose my job!!

<p>I received a 3G modem from my office to use at home for my studies. I received it in February and spend day and night studying; doing research; some online shopping banking etc. I Mostly used the 3G for everyday needs and studies. I never downloaded a single song or movie so can you imagine my surprise when my HR called me in for 2 massive bills the received form vodacom. The billing was standard R166 per month from February and then suddenly, August R 13 000.00 and September R 90 000.00!!! My routine never changed since I got the 3G. I can't get any assistance from Vodacom and need to supeana them for information. On the itemised billing, I was charged 88.01 standard for every 15 min. I have a hearing about this and will probably lose my job.</p> <p>I'm heart broken, I won't be able to finish my studies or have an income and all because of one service provider and their greed. </p>

0
Replies (1)
Vodacom
Vodacom's reply25 Oct 2016, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team