I used the wrong ref number when paying

I have made 2 payments via internet banking into the wrong ref no and now I have sent emails to pop@vodacom, [Email Removed] and [Email Removed] and everytime I call they are telling me to call after 2 hours or an hour I have the proof of payments and thye have comfirmed that it is showing into my moms account i***-0 and I need they to transfer these 2 payments to my account i***-1 I don't know what to do anymore because I don't want to be handed over for something I have paid can someone assist me please or must I ask the ombudsman to assist me mayb they will help me