DP
Dries P

1 reviews | Active since Apr 2025

01 Apr 2025, 16:54

I upgraded my primary number with a package that included a tablet and a "free" 1GB data plan

I upgraded my primary number with a package that included a tablet and a "free" 1GB data plan. After the free period ended, I was charged for the data as the contract auto-renewed. When I tried to cancel, I was told there would be a high cancellation fee, so I chose to wait. Later, I was contacted by RewardsCo for an upgrade and agreed to increase my main data plan. I also requested the cancellation of the "free" 1GB line, which they confirmed. However, weeks later, I found out the agent had instead upgraded that line to a 100GB contract. Despite multiple calls requesting cancellation, I ended up with three contracts instead of two. This feels like a deceptive sales tactic, and after nearly 20 years with Vodacom, I’m disappointed. If you're offered a "free" SIM with a device, be cautious—it may not stay free for long.

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Replies (1)
Vodacom
Vodacom's reply02 Apr 2025, 07:50
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team