AM
Adele M

1 reviews | Active since Aug 2018

30 Apr 2025, 08:45

I upgraded my data package to the deal that was offered to me at R399 per month

I upgraded my data package to the deal that was offered to me at R399 per month. However when the paperwork was sent to me the amount showed R464.01. I have phoned numerous times regarding this error. First call was made on 3 April 2025. To date no one has contacted me and the paperwork is still showing the wrong amount. Today is the end of the month and still nothing has changed. I am furious about the lack of communication and being a customer for a long period to have to go through this for Vodacom to fix their error. I WILL also be contacting Consumer Rights regarding this issue

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Replies (1)
Vodacom
Vodacom's reply30 Apr 2025, 11:54
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team