I upgraded but yet to receive my phone!

I renewed my Contract and upgraded to a Note 5 and a Gear S2 Classic. I was told that there was no stock of the Classic but the system shows that it will arrive the first week of February. I contacted them again today and was given the same story! this is unacceptable and currently paying for a phone that i dont even have. what upsets me is that the gear is being advertised every where but if a customer wants one he can not get it!