I tried to cancel my Fibre line with them early August

I tried to cancel my Fibre line with them early August. And even though the account reflected up to date with their billing and accounts department it did not reflect with Vodacom Fibre department. Meaning they could not help me to cancel the line. I had to wait for the new account pay and then contact them again to see if my account reflect up to date. Before they cod cancel my account. I paid the end of August and it reflected with Vodacom accounts and billing and I even send mypriof of payment. And still it did not reflect I was told I must wait again until it reflect on their system before they can cancel. I called twice this week and o ly yesterday on the 6th September it reflects and I was told they an only cancel the end of October. I could speak to anyone senior to help me. They rather said they will escalate the issue. I have no confidence in Vocacom Fibre even when there was a fault on the line it took them about a week to repair it. I would not advice anyone to invest in their Fibre lines.