RO
Richard O

1 reviews | Active since Jan 2016

16 Mar 2017, 14:56

I told you to go to MTN / Cell C but you didn't listen!

<p>Dear Tobiso, Loyiso, Padisa, Lerato and Johnny...</p> <p>After speaking to all 5 of Vodacom's 7538 semi literate, partially english speaking employees in their call centre, the phone gets cut off because number 5 was the one that couldn't read and pressed the "end call" button instead of the "play some bs music and hold" button. Tried for 30 minutes to explain the same story to the "SOLUTIONS" dept just to be cut-off... They need a solution for their "Solutions" dept. Day 1 - new contract upgrade: "Get 500mb of data per month every month plus plus plus...just please don't leave us, we are **** but we try hard...eish." My Reply: "Ya sure, will give you a 3rd...or 4th... or 8th chance...I'm not sure, I forget...sorry did you say you were ****...oh you did, but your trying hard to make a sale, good for you." Day 1, Month 2: No airtime, No Data, You owe us money... 6 months later still paying madala his money but no airtime, no data, no resolve...Soon no more Voda***... Google nearly overloads when you type in Vodacom complaints as a man from Roodepoort starts shouting how he's being ****** by Vodacom, after turning down the volume...just slightly, a top link comes up that says you can email Vodacom complaints for a quick response. ha haha lol. They blew up their own server with the amount of complaints and have had to disable their email function as they couldn't employ enough people to read...all the complaints. 6 months worth of problems could have been resolved with half a brain, 1 person, and the few clicks of a mouse...There is your SOLUTION to your "Solutions department".</p>

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Replies (2)
Vodacom
Vodacom's reply16 Mar 2017, 15:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Mar 2017, 12:58
Official

As per telephonic discussion,feedback provided.

Regards

FM