MH
Mark H

1 reviews | Active since Sept 2014

02 Mar 2016, 10:35

I thought this was \SA's best network\""

I have been on a mission since November 2015 to try get info from customer care about the release of the z5 premium. Not only was I given attitude on multiple occasions over the period of November - March, but every sales person/ upgrade representative did everything they could to avoid the question and in 1 instance even hung up on me. All I want to know is when will Vodacom have this phone as MTN already have it and I don't feel like switching cell provider.<br> <br> And no one in sales/upgrades or any branch have any idea of new deals/phones coming in each issue of their monthly deals. How can they work like this with no knowledge of what is to come?

0
Replies (1)
Vodacom
Vodacom's reply02 Mar 2016, 11:07
Official
Hello SadSonyGuy,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team