MH
Mark H
1 reviews | Active since Sept 2014
02 Mar 2016, 10:35
I thought this was \SA's best network\""
I have been on a mission since November 2015 to try get info from customer care about the release of the z5 premium. Not only was I given attitude on multiple occasions over the period of November - March, but every sales person/ upgrade representative did everything they could to avoid the question and in 1 instance even hung up on me. All I want to know is when will Vodacom have this phone as MTN already have it and I don't feel like switching cell provider.<br> <br> And no one in sales/upgrades or any branch have any idea of new deals/phones coming in each issue of their monthly deals. How can they work like this with no knowledge of what is to come?
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Replies (1)Vodacom's replyOfficial
02 Mar 2016, 11:07Hello SadSonyGuy,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply02 Mar 2016, 11:07
Official
Hello SadSonyGuy,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
