1 reviews | Active since Jul 2016
I thought maybe this time would be different!! so sick of Vodacom!
<p>I did my upgrade with Vodacom, after swearing that I would not do it again. and to my surprize my phone arrived earlier than expected.. i thought it might be to good to be true... and it was I called the call centre to do a sim swap to a nano sim and there was an error, the call centre agent then said he would contact me if they found out anything.. needless to say i did not get a call back, when i then called back the lady assisted me to check if we could do it and there was still an error after holding on so that she could investigate she came back and told me that they are unable to perform a sim swap as they forward dated my migrate to the 31st of december... so basically i cannot do anything on my new phone as the person who did the upgrade followed an old process and did not do the migrate with immediate effect! now really! this is actually ridiculous!!! and i got constant messages to upgrade my phone and calls and now that i do i get this! i really wish i did not get this upgrad as it seems i have endless issues with vodacom!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
