1 reviews | Active since Dec 2016
I thought it was resolved until my bill came and I was overcharged
<p>What a disaster , Vodacom once again has managed to mess me around.</p> <p><br />In December I decided to do an upgrade only for the online person to change the contract but select no phone, what an idiot and then from there on out it was just transfers to waiting to transfers till the last hello Peter complaint where a nice lady helped me, or so i thought. I took out a new contract with the illusion that the mistake done on Vodacom's side was resolved and went about my normal business... Then low and behold I get billed for 2 handset instalments. Seems my old issue wasn't cancelled at all and I'm still paying for your mistake Vodacom... Literally.</p> <p>Please credit my profile with the money you stole form me and also make sure that this **** doesn't happen again. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So after receiving no form of assistance or contact I find in my March bill that I will be charged R240.67 over again. They already owe me for Feb for charging me R240.67 extra. Does this mean that they will be ronbbing me every month. This is utter nonsemse. Come on guys fix this it was an error on your side to start off with and now I have to deal with it and contact and receive no response when you are robbing me every month.
So after receiving no form of assistance or contact I find in my March bill that I will be charged R240.67 over again. They already owe me for Feb for charging me R240.67 extra. Does this mean that they will be ronbbing me every month. This is utter nonsemse. Come on guys fix this it was an error on your side to start off with and now I have to deal with it and contact and receive no response when you are robbing me every month.
