BL
Bruce L
1 reviews | Active since Aug 2015
14 Oct 2019, 10:03
I think my divorce to Vodacom is imminent
If I could give no stars I would. I do not know what has happened to Vodacom - but clearly there is no management/accountability. I have tried for 2 weeks now to investigate my upgrade and have been 'promised' on 6 occasions that I would get a response within 24 hours - NOTHING!! Do you actually want to keep customers???
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Oct 2019, 10:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2019, 10:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BL
Bruce L's updateReviewer Update
24 Oct 2019, 09:28This response is such a joke!! Clearly a computerised response.I don't know what they mean by 'make contact in due course' as I have had no contact other that my numerous attempts to get answers at their call centre. Now I have been told that I have exceeded my monthly access limits for calls to the call centre!!! This is hysterical.
THE WORST SERVICE I HAVE EVER RECEIVED
I am so looking forward to joining TELKOM - perhaps there is intelligent and helpful life in the universe.
THE WORST SERVICE I HAVE EVER RECEIVED
I am so looking forward to joining TELKOM - perhaps there is intelligent and helpful life in the universe.
BL
Bruce L's update24 Oct 2019, 09:28
Reviewer Update
This response is such a joke!! Clearly a computerised response.I don't know what they mean by 'make contact in due course' as I have had no contact other that my numerous attempts to get answers at their call centre. Now I have been told that I have exceeded my monthly access limits for calls to the call centre!!! This is hysterical.
THE WORST SERVICE I HAVE EVER RECEIVED
I am so looking forward to joining TELKOM - perhaps there is intelligent and helpful life in the universe.
THE WORST SERVICE I HAVE EVER RECEIVED
I am so looking forward to joining TELKOM - perhaps there is intelligent and helpful life in the universe.
Vodacom's replyOfficial
30 Oct 2019, 13:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regards, Consumer Website Team
Vodacom's reply30 Oct 2019, 13:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regards, Consumer Website Team