SB
Shereen B
1 reviews | Active since Jul 2019
25 Aug 2020, 15:39
I think its time to just cancel and be done with you!
Right, I am going to paste what I pasted a month ago... and just update the month
Why are you debiting me now twice this month????? I paid you R348 twp days ago??? ... AND NOW I GET AN SMS TO SAY YOU GOING TO DEBIT ME R514.98???? IB THE 31ST OF AUGUST 2020 ??? Are you mad???? What are you smoking!
After this got sorted, now its an issue again??? Do i have to do this every month????
FOR A CELLPHONE PROVIDER YOUR CALL PROMPTS ARE HORRIBLE AND YOUR LINES ARE HORRIBLE! 5 minutes of my time has been wasted and no one has answered, disgusting!
Helpful (0)
Replies (8)0
Replies (8)SB
Shereen B's updateReviewer Update
25 Aug 2020, 15:428 minutes of my life has been wasted waiting on your hold line
SB
Shereen B's update25 Aug 2020, 15:42
Reviewer Update
8 minutes of my life has been wasted waiting on your hold line
SB
Shereen B's updateReviewer Update
25 Aug 2020, 15:54So after speaking to a lady, she has informed me that this debit is now my mother's problem as its on her I number? guys? My mother did not take out a contract, now she must phone and waste her time with you, when last month you said it was an incorrect debit, now you say its my mother who took it out,WHEN THE ACCOUNT IS ON MY FREAKING NAME! Sort it out, stop with your wise fairy tales! YOU BETTER NOT DEBIT ME AGAIN THIS MONTH! THE ANSWER IS NO
SB
Shereen B's update25 Aug 2020, 15:54
Reviewer Update
So after speaking to a lady, she has informed me that this debit is now my mother's problem as its on her I number? guys? My mother did not take out a contract, now she must phone and waste her time with you, when last month you said it was an incorrect debit, now you say its my mother who took it out,WHEN THE ACCOUNT IS ON MY FREAKING NAME! Sort it out, stop with your wise fairy tales! YOU BETTER NOT DEBIT ME AGAIN THIS MONTH! THE ANSWER IS NO
Vodacom's replyOfficial
26 Aug 2020, 07:19 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Aug 2020, 07:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SB
Shereen B's updateReviewer Update
26 Aug 2020, 08:27Before the 31st of August I hope.. I wont be impressed if debit money you are not supposed to
, Thank you
, Thank you
SB
Shereen B's update26 Aug 2020, 08:27
Reviewer Update
Before the 31st of August I hope.. I wont be impressed if debit money you are not supposed to
, Thank you
, Thank you
SB
Shereen B's updateReviewer Update
26 Aug 2020, 11:43Why is it that you make me contact you, I ask you to not touch anything and leave it and then all these far beyond charges are now invoiced to me (every time a consultant calls its messed?) , and you lie and say its my mom... wow Vodacom
SB
Shereen B's update26 Aug 2020, 11:43
Reviewer Update
Why is it that you make me contact you, I ask you to not touch anything and leave it and then all these far beyond charges are now invoiced to me (every time a consultant calls its messed?) , and you lie and say its my mom... wow Vodacom
SB
Shereen B's updateReviewer Update
26 Aug 2020, 18:47Excuse me what feedback? I was not contacted, and the call center gave me unhelfpul information, cancel that account or whatever it is you going to debit me for on the 31st of August, My mother NEVER opened a contract with you neither will she call and waster her time, you are talking garbage!!! CANCEL THAT PROFORMA INVOICE NOW ! If you reply unhelpful to me again I will re post my complaint every day until you sort it out!!!!
SB
Shereen B's update26 Aug 2020, 18:47
Reviewer Update
Excuse me what feedback? I was not contacted, and the call center gave me unhelfpul information, cancel that account or whatever it is you going to debit me for on the 31st of August, My mother NEVER opened a contract with you neither will she call and waster her time, you are talking garbage!!! CANCEL THAT PROFORMA INVOICE NOW ! If you reply unhelpful to me again I will re post my complaint every day until you sort it out!!!!
SB
Shereen B's updateReviewer Update
26 Aug 2020, 18:48WOW LOOK Another day wasted, CONGRATULATIONS
SB
Shereen B's update26 Aug 2020, 18:48
Reviewer Update
WOW LOOK Another day wasted, CONGRATULATIONS
SB
Shereen B's updateReviewer Update
27 Aug 2020, 08:51As you completely disregarded my first complaint, let me me reiterate it below:
Why are you debiting me now twice this month????? I paid you R348 twp days ago??? ... AND NOW I GET AN SMS TO SAY YOU GOING TO DEBIT ME R514.98???? on THE 31ST OF AUGUST 2020 ??? Are you mad???? What are you smoking!
After this got sorted, now its an issue again??? Do i have to do this every month????
FOR A CELLPHONE PROVIDER YOUR CALL PROMPTS ARE HORRIBLE AND YOUR LINES ARE HORRIBLE! 5 minutes of my time has been wasted and no one has answered, disgusting!
RIGHT UPDATE: AGAIN my 70 year old mother did not go in or call you to open a new contract, therefore this incorrect billing, that you again did last month is not right, cancel it right now, my mother is not going to call you as the ACCOUNT OWNER IS ME...... Sort out your bad work ethic Vodacom.... cancel this now!!! and call me when done!!!!!
Why are you debiting me now twice this month????? I paid you R348 twp days ago??? ... AND NOW I GET AN SMS TO SAY YOU GOING TO DEBIT ME R514.98???? on THE 31ST OF AUGUST 2020 ??? Are you mad???? What are you smoking!
After this got sorted, now its an issue again??? Do i have to do this every month????
FOR A CELLPHONE PROVIDER YOUR CALL PROMPTS ARE HORRIBLE AND YOUR LINES ARE HORRIBLE! 5 minutes of my time has been wasted and no one has answered, disgusting!
RIGHT UPDATE: AGAIN my 70 year old mother did not go in or call you to open a new contract, therefore this incorrect billing, that you again did last month is not right, cancel it right now, my mother is not going to call you as the ACCOUNT OWNER IS ME...... Sort out your bad work ethic Vodacom.... cancel this now!!! and call me when done!!!!!
SB
Shereen B's update27 Aug 2020, 08:51
Reviewer Update
As you completely disregarded my first complaint, let me me reiterate it below:
Why are you debiting me now twice this month????? I paid you R348 twp days ago??? ... AND NOW I GET AN SMS TO SAY YOU GOING TO DEBIT ME R514.98???? on THE 31ST OF AUGUST 2020 ??? Are you mad???? What are you smoking!
After this got sorted, now its an issue again??? Do i have to do this every month????
FOR A CELLPHONE PROVIDER YOUR CALL PROMPTS ARE HORRIBLE AND YOUR LINES ARE HORRIBLE! 5 minutes of my time has been wasted and no one has answered, disgusting!
RIGHT UPDATE: AGAIN my 70 year old mother did not go in or call you to open a new contract, therefore this incorrect billing, that you again did last month is not right, cancel it right now, my mother is not going to call you as the ACCOUNT OWNER IS ME...... Sort out your bad work ethic Vodacom.... cancel this now!!! and call me when done!!!!!
Why are you debiting me now twice this month????? I paid you R348 twp days ago??? ... AND NOW I GET AN SMS TO SAY YOU GOING TO DEBIT ME R514.98???? on THE 31ST OF AUGUST 2020 ??? Are you mad???? What are you smoking!
After this got sorted, now its an issue again??? Do i have to do this every month????
FOR A CELLPHONE PROVIDER YOUR CALL PROMPTS ARE HORRIBLE AND YOUR LINES ARE HORRIBLE! 5 minutes of my time has been wasted and no one has answered, disgusting!
RIGHT UPDATE: AGAIN my 70 year old mother did not go in or call you to open a new contract, therefore this incorrect billing, that you again did last month is not right, cancel it right now, my mother is not going to call you as the ACCOUNT OWNER IS ME...... Sort out your bad work ethic Vodacom.... cancel this now!!! and call me when done!!!!!