JB
Jennifer B

1 reviews | Active since Jun 2017

22 Jun 2017, 12:53

I think I need to take this legal

<p>I don't even know where to begin with my frustration.!! I requested a settlement quote from vodacom last year due to the astronomical bills you where sending me and nobody could ever explain why they where so high !! I then went into store at the Vodacom customer care in Eastgate mall and I paid the settlement quote and cancelled my account !! now I you guys have handed me over to a credit company to say that I still owe you that outstanding amount ? I have sent all the proof of payment and settlement quote to the credit company and still have people calling threatening me for this money as they are still waiting for feedback from vodacom to see why it's not showing paid on your side !!! I am so sick of this when I phone vodacom they say they can't help cause i have been handed over ! I am so ready to seek legal advice as you have given me bad credit against my name for no reason !!! I need to know who I can contact to get this sorted before i take legal action !</p>

0
Replies (2)
Vodacom
Vodacom's reply22 Jun 2017, 13:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jun 2017, 11:14
Official

Good Day

Kindly respond to the email that was sent to you for further assistance.

Regards

Dominic