I submitted a refund request to vodacom in June 2025 for a fibre installation that Vodacom, in partnership with Vumatel, failed to complete

I submitted a refund request to vodacom in June 2025 for a fibre installation that Vodacom, in partnership with Vumatel, failed to complete. I was assisted by a consultant named Dominic, to whom I provided the proof of payment (POP). He confirmed that the refund would be processed. However, when I followed up again on 05 August 2025, I was informed that the ticket has been closed — despite the fact that I have not received my refund. I am very disappointed with vodacom