LC
Louisa C

1 reviews | Active since Oct 2014

03 Aug 2015, 09:32

I still pay for contract that was cancelled

This is my fourth complaint about the same problem. After lodging a complaint on 12 May a Vodacom consultant from Telesales confirmed that my contract will be cancelled. It was not done. First week in July I again lodged a complaint after I was billed for May and June. To this complaint I received no reply from Vodacom. Two weeks later I lodged a 3rd complaint. A consultant contacted me and confirmed the contract will definitely be cancelled. End of July I got billed again for the same contract. I did not use any of the data available on the contract for May, June & July. I did not even have the tablet or simcard in my possession since May but I have to pay for it every month. Vodacom must refund me for the mounts deducted from my account for May, June & July on this contract. I also demand written proof of the contract being cancelled and that no further amounts will be debited.

0
Replies (1)
Vodacom
Vodacom's reply03 Aug 2015, 15:50
Official
Hello louisa700223,

We are sorry to hear of the circumstances under which your e-mail has reached us and we do apologise for the inconvenience caused.

Kindly accept our sincere apology for the services rendered. This is certainly not in line with Vodacom's aim in achieving service excellence.