I Still have active lines however get treated with 3 months of no response

<p>In November Last year I requested a premature cancellation for two of my lines. I received the quotes and paid the value in full and sent proof of payment. I received emails to confirm that they had recieved it and it would take 7 days to cancel. It is now March and Vodacom is still billing me for the two numbers?? I have sent emails with attachments, I have spoken to Ferguson Losper, Ashwin Abdurahman, Toretlo Randgepett, Jubuilile Nazo, Xolelani Sono and more and I still have no resolution. Vodacom is upset that I have moved two lines to Cell C however I still have 4 lines with Vodacom and they dont treat me like a valued customer. No one calls you back, they request the same information constantly, one department does not know what the other is doing. I cannot believe that I have been a customer for over 15 years and this is what I get.</p>