I Still don't have my phone

I gave in my phone for repairs on the 17th of FEB it is 6 weeks later and i still don't have my phone! <br> <br> Every time I phone in there is a new excise and quite frankly there is NO communication ! <br> The employee that is in charge of getting my phone fixed has my number my personal email and a alternative number so that he can keep me up to date , yet I need to phone in every time to find out that there are pending quot's . <br> <br> I am truly just tired of hearing people tel me how sorry they are that they dint do there work on time and i just need to wait and be OK with this !<br> <br> I'm paying for a phone I don't even have? <br> <br>