I still did not get any feedback

I have reported to Vodacom thatyl Contract fone broke wen I entered Into the contract I was told I have 2 screen repairs now no one can confirm thateach while I get told to wait for 7 days then 10 days then no one came back to me and they pass the buck from one person to another. It seems wen took out the contract I was not properly informed. Or I was mislead. Pls can repair my fone I had reasonable expectation to receive 2 screen repairs shud my fone break I was in aware that that was not the case. Now my right is extinguished and been transferred from pillar to post