I spend R40-50k a year at Vodacom to be treated like *******...

<p>I'm on Vodacom's RedVIP package and that name is 50% right and 50% wrong; I'm red alright, red with anger because a VIP is the last thing that Vodacom makes me feel like.</p> <p> </p> <p>Item 1: I can't login to Vodacom.co.za. I call their supposed Red Crew--infuriation experts in my experience--only to be told they can do nothing and need to escalate. They pass the buck, I'm told I'll get a return call in 48 hours... nothing. Still don't know what's happening with my access.</p> <p> </p> <p>Item 2: The Vodacom voice password for Customer Care (082 111) is stuck in the middle of registration. Every single time I call, it asks me to complete my registration and wastes a bunch of my time only to tell me that I've been successfully authenticated once I've completed my registration. When I phone again, same thing happens.</p> <p> </p> <p>Item 3: I've had to call in several times to get someone to swtich my account to pre-paid so that I can get away from Vodahell. Today, I finally managed to get someone to action the change; however, I've yet to receive a confirmation SMS or e-mail and I'm not exactly certain that my contract will be cancelled as requested. I'm going to e-mail Customer Care so that I have a record because come 1 April, I'm cancelling my denit order instruction.</p> <p> </p> <p>Item 4: Amost every issue that's involved issues with service has not been resolved by Vodacom since I joined as a customer in 2011.</p>