BA
Brandon A

1 reviews | Active since Jun 2015

23 May 2023, 19:00

I should have stayed at the underperforming ISP - Fate of SA's service delivery

I am trying to do a migration from MTN to Vodacom, but it seems to be the most difficult thing ever.

Promised that there will be no interruption in service as a magical ****le will be provided and I will not have interruption in service as I work from home.

I am now technically unemployed as Vodacom has not delivered as promised.

They have actually ****** me of my livelihood and I will have to make alternative arrangements as three agents are not able to resolve the issue as promises were made and not kept, while I have been cut off from earning and my family is left offline as in the dark ages.

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Replies (1)
Vodacom
Vodacom's reply24 May 2023, 08:06
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team