I settled my account with Vodacom in January 2022 and my credit report shows that I owe Vodacom R6333

Item: Vodacom
Rating: 1
Author: Alice A

I settled my account with Vodacom in January 2022 and my credit report shows that I owe Vodacom R6333. I have called and emailed Vodacom since and no one had been helpful.They gave me a closure letter and advised my bureau profile will be updated which has not been done.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

25 Jun 2022, 11:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply25 Jun 2022, 11:10

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Alice A's updateReviewer Update

08 Jul 2022, 15:39

I have checked my profile and it still states that I have an account with you that is in a default status.May I please ask that my query be prioritised.

Alice A's update08 Jul 2022, 15:39

Reviewer Update

I have checked my profile and it still states that I have an account with you that is in a default status.May I please ask that my query be prioritised.