jS
jaco S

1 reviews | Active since Dec 2015

01 Nov 2023, 16:50

I say NO to Vodacom

Wanting to switch to vodacom, I went to Vodacom shop in Heidelberg mall on Friday 27- Oct to do a number port from my current network to Vodacom. The employe there was mostly watching Tik tok videos but sent me off with a new sim and told me to wait. After 3 days with no change I called Vodacom customer care porting department. The lady I spoke to was rude and gave me no details at al just told me to wait. Day number 5, 1- Nov I finally got some answers but not want I want to hear, my new Vodacom sim was never reserved for the new number and I have to cancel the current port, wait 3 days and start the process all over. In the meantime I don't want to load data on my current network as I may loose the data when porting is done. So thank you very much to Vodacom for making my decision for me to stay on my current network and NOT switch to vodacom.

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2023, 07:42
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team