I require immediate intervention in this matter as I cannot conitue to pay and phone to cancel and nothing is done from Vodacom.

On the 5th July 2022 I paid my vodacom acount and decided that I wanted to cancell it because I had it for several years and it was a "pay as you go" and I no longer used that device. On 12 July 2022 at 14:33 I phoned the cancellations department and spoke to Imesh. He told me that he cancelled the contract and that I will receive a sms or email as proof thereof. On 15 July 2022 at 14:23 I phoned the Vodacom cancellation department again and spoke to Andile (very friendly girl). She informed me yhat she cancelled my contract (again) and gave me a reference number.

...I reveived an email from Vodacom that my account was outstanding. On 28 November 2023 at 11:03 I phoned the collections department and was transferred to the cancellations department. I spoke to Denise who explained that "my account was in arrears and my phone was soft locked. I explained that I cancelled twice etc. I even spoke to a very friendly person, Bennie Dawdis who was absolutely helpful and he escalated a querry on my behalf. Up till now I have not received any feedback on this matter from Vodacom.