I requested a upgrade on my vodacom contract 10August 2023 via whatsapp with Vodacom assistant. Got the new cellphone but as soon as my firat statement became availible on the MY VODACOM APP Iinformed the lady that assisted me that package differ from wha

I requested a upgrade on my vodacom contract 10August 2023 via whatsapp with Vodacom assistant. Got the new cellphone but as soon as my firat statement became availible on the MY VODACOM APP Iinformed the lady that assisted me that package differ from what I requested. I asked her to rectify it cause I told het clearly what I wanted. She did not wanted to rectify it so I requested them to cancel then the contract cause it was still within 30 days that I tookout the new upgrade. The rejected to cancel the upgraded contract. I returned the phone back in store. I had other contracts with vodacom and still paid it but vodacom cutted all my service cause I did not wanted the pay for the faulty upgrade they done. I still paid for my other contracts with them afterwards. The sent me a bill of R13 000. I appointed a lawyer to deal with them but never wrote back to the lawyer. 1 year later they send me a new bill of R59 000. I never had such poor service from vodacom eversince this time. Been years with vodacom eventhough their services is more expensice then any other netword service provider in SA. Nut their aftersales was always tops untill this incident. Now im sitting with a blacklisting of R59 000 from vodacom. Their services is getting poorer and poorer.