1 reviews | Active since Jan 2017

22 Dec 2022, 09:28

I regret this contract

This is in South Africa.

I moved over in June 2022, from Telkom. Telkom gave me a twin sim at R10 a per month, plus my contract deal at its price.

Vodacom said they couldn't do the same deal with a twin sim, but I could take a data contract at specified price, and a twin sim would be a R100 per month. So, I accepted the data contract, but because of the 10x difference in price, I said I'd come back later for the twin sim.

Now, I go back to the same store, and they tell me they can't issue a twin sim. (I would have not taken out this contract if I couldn't get a twin sim!) And now I'm locked in a contract that I can't get out of. I should've just stayed with the other network.

(in fact, I went back last month to get the twin sim, but I needed to discuss with a consultant, a ********** looking SMS I received from vodacom. The consultant was so rude and belittling, that I just walked out the shop. And I kept avoiding the store until another consultant was available).

I messaged the Facebook page, and they said there is nothing they can do about it.

I'm seriously regretting choosing vodacom right now.

0
Replies (1)
Vodacom
Vodacom's reply22 Dec 2022, 10:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team