KD
Khubra D

1 reviews | Active since Dec 2023

14 Jan 2024, 18:57

I regret the day I ever looked in the direction of VODACOM

Vodacom really is the absolute pits with no idea of how to do proper customer relations none whatsoever!!! I wrote a review on the 22 of December and Vodacom rep**** to me sayin they will get in contact. They rang my phone a whole of ONE TIME at 8 in the morning!! I unfortunately missed the call because it was early during the holidays but spent the rest of the day and many days thereafter WAITING ON A CALL. Absolutely NOTHING. I am so entirely upset and in the meantime my problem from the original post still stands and I am being blasted with calls from their lawyers as well as my credit score literally DYING with everyday that passes. Aswell as the fact that the phone that I am current using is in absolute tatters but I CANNOT GET ANOTHER BECAUSE VODACOM IS CURRENTLY WASTING MY CREDIT SCORE. Something that I’ve been so intentional about FOR YEARS because I had been planning on buying a house as mentioned in my previous review. PEople are looking at my phone and asking me why I’m using such a phone when I have such a good job and obviously such a good salary and I HAPPILY TELL THEM ABOUT THE ABSOLUTE NONSENSE SERVICE THAT IS VODACOM!!!

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Replies (1)
Vodacom
Vodacom's reply15 Jan 2024, 07:59
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team