I regret the day I did business with VODACOM

One of your VODACOM franchises told me my account is in arrears. This does not make sense because I have been paying a total of R400 for both my devices ( ********** and ********** ). The reason I am in arrears is because I am being charged the upgraded rate and not the usual R229 that I have been paying the last 2 Years for the 082 number. Why should I pay over R300 for a 2-year old device that I have been paying R229 for? This is very clear and requires no rocket science. Dominic assisted me via email to cancel the ********** upgrade to my normal “My 1 Gig” (charged @ R229). I am asking myself why am I supposed to send this information to ***** department (again) because the upgrade was reversed – what needs to happen is for VODACOM to change their billing system so that I am debited R229 and NOT R379. My question is was Dominic lying to me when he said he has restored my contract back to its original state (My 1Gig @ R229). I also need to mention that Vodacom was not willing to assist me – Dominic came forth after I submitted my complain on HelloPeter.

After your Eastrand Mall franchise told me that my account is in arrears, I spoke to your Upgrades, Accounts, and Customer Care – no one could help. They offered to log a Service Request [1- ********** ********** ]. I was told I will receive feedback in 7 days but to no avail. Another lady {Palesa} called me on 15 Sept 2017 to say she is working on my Service Request and will come back to me. Even today she has not come back to me. Yesterday I received an SMS to say VODACOM has blocked my 2 devices because my account is in arrears. But how can that be because my case is still under investigations and I am waiting for feedback from Palesa? Today, 12 Oct 2017, I called your 082111 to try understand this nonsense, the lady (Lubabalo) advised that the Service Request is closed and the closing notes state that I need to send IDs and an Affidavit to ***** Department. What irritates me is the fact that nobody called me to advise that the Service Request is closed. Furthermore, nobody bothered (Palesa in particular) to call and tell me I need to email some documents to some ***** department. Guys, I don’t want anything to do with Vodacom, please fix this mess and close all my accounts. I cannot afford to be treated like this. I have not missed one payment in the last 24 months. I have been so understanding; sent from pillar to post. Your processes are failing me. I still don’t understand why another investigation when the problem is clearly a BILLING PROBLEM. While you investigate, my life is not static. I have a life. Both my phones are off (one of which I use for my business). I am going to let people know how bad your service is guys.