1 reviews | Active since May 2018
I regret taking Vodacom fibre 😡😡😡
Took a month to month contract with Vodacom fibre in July, which I found out on 27/10/2022 that it is now a 12 month contract 😡and since then I’ve had the worst experience with them, which started with a delay in activating my account when I specifically requested that it should be active when my previous ISP cancels my service, then I stayed without internet for 4 days with no assistance or even updates from them on the 5th day they sent a technician to fix the problem at my residence and then the internet went off again on 28/10/2022 at 19:01 and when I call the customer support desk I was told they couldn’t resolve my issue and they told to wait for 48-72 hours for the matter to be resolved. Unfortunately I have accumulated costs because I had to buy data as we WFH and my house is connected to the internet and most item’s cannot work without the internet.
THANK YOU VODACOM FOR YOUR TERRIBLE SERVICE
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you
Thank you
