LN
Leano N

1 reviews | Active since May 2018

29 Oct 2022, 08:26

I regret taking Vodacom fibre 😡😡😡

Took a month to month contract with Vodacom fibre in July, which I found out on 27/10/2022 that it is now a 12 month contract 😡and since then I’ve had the worst experience with them, which started with a delay in activating my account when I specifically requested that it should be active when my previous ISP cancels my service, then I stayed without internet for 4 days with no assistance or even updates from them on the 5th day they sent a technician to fix the problem at my residence and then the internet went off again on 28/10/2022 at 19:01 and when I call the customer support desk I was told they couldn’t resolve my issue and they told to wait for 48-72 hours for the matter to be resolved. Unfortunately I have accumulated costs because I had to buy data as we WFH and my house is connected to the internet and most item’s cannot work without the internet.

THANK YOU VODACOM FOR YOUR TERRIBLE SERVICE

0
Replies (2)
Vodacom
Vodacom's reply29 Oct 2022, 11:01
Official
 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
LN
Leano N's update29 Oct 2022, 13:16
Reviewer Update
I guess I’ll wait and see but any chance I get I’m canceling all my Vodacom contracts…

Thank you