I regret taking a contract with Vodacom, horrible experience!!!!!!!!

I have never had so so so horrible experience with a service provider. You guys treat your customers like you doing them a favour. Following my previous complaint, the phones were finally picked up last Friday and today it’s a Wednesday nobody from Vodacom has contacted me to advise of a way forward or to officially cancel the contract.

Again, the person that was assisting me with my initial online complaint advised that since they are taking both phones back , contract will be cancelled and I will have to reapply again but if the double deal no longer exists I will have to choose another deal. I told him that I will not do that this is more like an exchange and it was never my problem that you guys sold me a phone that freezes and if it wasn’t for that I was not going to request to cancel the contract. I am demanding the same double deal I initially opted for , it’s only fair to me as a customer.

Lastly, I am still waited for you to give me my refund since you debited prorate even after I had called in to let you know that one phone is not working.