AM
Amkela M

1 reviews | Active since Jul 2021

13 Aug 2021, 18:37

I REGRET TAKING A CONTRACT WITH VODACOM

Dear Peter, My issue is still not resolved by Vodacom instead they making it look like i'm the one who was ending contract with them but the phone was faulty and it was return within 14 days of receiving it. The phone was collected by RAM on the 13 April 2021 because it had a faulty speaker .They told me they will cancel my contract as the phone was faulty .They keep debating the money since April until July 2021 while the phone was return to them.I was not using their data neither using the physical phone. How I'm suppose to pay 8000 while the problem was on Vodacom's side ?I'm not using the phone but i must pay 8000 how? No alternative was given to me by Vodacom.They didn't repair the phone or suggest to give me a new phone .i was the one who kept on following up on them with the way forward and without giving any proper resolution on the issue but since they have cancel the contract i must pay 8000 for something that has been return to them.how?

0
Replies (3)
Vodacom
Vodacom's reply14 Aug 2021, 10:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AM
Amkela M's update17 Aug 2021, 11:30
Reviewer Update
Dear you Vodacom,

Please be advise i haven't heard anything from since your last reply

Kind regards
Amkela
AM
Amkela M's update23 Aug 2021, 14:40
Reviewer Update
Dear Vodacom,

How is my query resloved ?when there's was no communication between me and you.

Kind regards
Amkela