SM
Salome M

1 reviews | Active since Aug 2013

20 Nov 2015, 13:44

I regret taking a Contract with Vodacom

On the 19th October 2015 I went to a Vodacom store at East Rand mall and app**** for a contract which approved (Vodafone Smart Tab 3). I only got told at the end of the application that the first debit will go off 48 hrs after the contract has been activated. I called the vodacom accounts department to inquire if i couldn't make a payment arrangement since i didn't have any funds in my account which i was told its not possible. I was however advised that a penalty fee will be charged for an unpaid debit.<br> <br> Fast forward on the 25th October 2015 the debit went off however for some STUPID reason the R100 (penalty fee)wasn't debited. I started getting SMS's informing me of my account being in arrears. I called the call center on the 11 November 2015 @ 10:57 to inquire on that. I was told a long story that still doesn't explain why the R100 wasn't deducted. She tols me that the R100 was included on the November invoice. I asked the agent i was talking to to set a debit for the 17th November 2015 but after thinking it through i decided to cancel that arrangement because the account was in arrears anyways and me paying earlier than the debit wouldn't have changed anything. <br>

0
Replies (1)
Vodacom
Vodacom's reply20 Nov 2015, 15:12
Official
Hello MSMphela,

As per our conversation, I have passed a credit for R100 for the return debit order fee that was levied on your account.

Kind regards
Maxwell