I regret opening my contract with GAME-Vodacom

Item: Vodacom
Rating: 1
Author: Thokozile M

When I opened the contract I was only told to bring R105.00 and that I will be billed R399.00 monthly. Right after in a few days my accounts gets debited only after I call game they tell me that OOOOOOOH by the way you must have R600.00 in seven days of opening the contract .So I go and pay the amount and few days later again Vodacom debits my account again for the same fee connection of R600.00. Can you please refund my money because I had already paid.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

11 Jun 2019, 12:17

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Jun 2019, 12:17

Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Thokozile M's updateReviewer Update

11 Jun 2019, 12:44

Hi, i got a missed call from ***7 if its VODACOM pls call back in regards to my complaint.

Thokozile M's update11 Jun 2019, 12:44

Reviewer Update

Hi, i got a missed call from ***7 if its VODACOM pls call back in regards to my complaint.

Thokozile M's updateReviewer Update

18 Jun 2019, 10:47

I would like to thank marlin fortune from Vodacom who assisted me with my complaint , wow Vodacom needs more people like you.You have restored my faith with vodacom.

You kept me on the loop about everything in regards to my query now thats how you treat your customer. WELL DONE.IM a :) :) HAPPY customer.

Thokozile M's update18 Jun 2019, 10:47

Reviewer Update