DL
Desmond L

1 reviews | Active since Mar 2009

19 Feb 2016, 14:33

I regret choosing Vodacom

On the 7th of February I app**** for a contract online and no one bothered to call me back until I call the online call centre and I was told they tried calling me. To my surprise all the number they mentioned to me they were not my number and when you do an application you do insert your correct cell and work number. After they decided to call me after I gave them my correct number everything was confirmed on the 09th and the email confirmation I received said I will receive my call phone the following day. Then the next day I received an sms saying my cell phone was out of stock and when I called all they can say is the colour I chose was not available. I then told them I don't care about the colour as long as I can get the same phone in different colour. Today is the 19th 10 days after and I haven't received my cell phone all they are doing is sending me around to different departments saying they are still waiting for the other department. How long does it take to change the colour of a cell phone. Dineo from aftersales also had a nerve to hang-up a call on me while I was still talking to her. You are turning to be Telkom everyday.

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Replies (1)
Vodacom
Vodacom's reply19 Feb 2016, 16:27
Official
Hello bayanda,

Thank you for your time and effort informing us of your concerns.

Please note that a consultant will contact you in due course to assist you.

Kind regards

Consumer Website Team