I recently renewed two of my Vodacom contracts

I recently renewed two of my Vodacom contracts. The data bundles that were agreed to by Vodacom were not loaded. After many fruitless phone calls to correct this, I logged a ticket to get a copy of the recording so that I can highlight what was promised was not delivered. Even the request to provide a coy of the recording has fallen on deaf ears, even though I was assured that a ticket was logged. Now I am constantly purchasing data top up bundles for these lines. I should have migrated my contracts, not happy with the service experience at Vodacom.