Item: Vodacom
Rating: 1
Author: Adrian

Vodacom's replyOfficial

22 Jan 2026, 09:03

Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team

Best regards,

Vodacom's reply22 Jan 2026, 09:03

Official

Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team

Best regards,

A

Adrian's updateReviewer Update

22 Jan 2026, 09:41

Hi, I'm in utter disbelieve that you responded to me with this hog wash, I have been on the phone with Vodacom for the last 2 weeks every single day talking to numerous agents in sales, after sales, fibre departments and they have sending me around as this department can't assist me and that department can't assist me, the n one agent tells me the laptop is with ram courier, then the next agent tells me it didn't leave the distribution centre, then the next one tells me they out o stock, then the following agent tells me they will send me a voucher to redeem at the closet branch to me, then they tell me there is something wrong with there ordering or dispatching system, who is bull....... Who here, I've spoken to agents, to team leaders, to supervisors, to management and yet nothing has been resolved, please tell what to do next

A

Adrian's update22 Jan 2026, 09:41

Reviewer Update

Hi, I'm in utter disbelieve that you responded to me with this hog wash, I have been on the phone with Vodacom for the last 2 weeks every single day talking to numerous agents in sales, after sales, fibre departments and they have sending me around as this department can't assist me and that department can't assist me, the n one agent tells me the laptop is with ram courier, then the next agent tells me it didn't leave the distribution centre, then the next one tells me they out o stock, then the following agent tells me they will send me a voucher to redeem at the closet branch to me, then they tell me there is something wrong with there ordering or dispatching system, who is bull....... Who here, I've spoken to agents, to team leaders, to supervisors, to management and yet nothing has been resolved, please tell what to do next

A

Adrian's updateReviewer Update

22 Jan 2026, 09:42

Vodacom has been aware of my issue since the 9th of Jan and now they want to say thank you for making them aware of my complaint

A

Adrian's update22 Jan 2026, 09:42

Reviewer Update

Vodacom has been aware of my issue since the 9th of Jan and now they want to say thank you for making them aware of my complaint

Vodacom's replyOfficial

10 Feb 2026, 12:55

Dear Adrian, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards, Consumer Website Team

Best regards,

Vodacom's reply10 Feb 2026, 12:55

Official

Dear Adrian, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards, Consumer Website Team

Best regards,

I recently ordered f...