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Morne P

1 reviews | Active since Apr 2018

07 Nov 2018, 17:50

I received very bad service from this pathetic service provider!!

I received very bad service from this pathetic service provider!!

I received a phone call from Vodacom way back in June or July asking me if I want to upgrade one of my contracts that was expiring the end of that month. So I said no I want to cancel the contract because I wouldn't be using it any more (20 GB data plan). I actually received a beter deal from another service provider. So the lady that I spoke with send throught to the cancelation department where I have canceled the contract.

Now 5 or 6 months later they send me a huge bill stating that I need to pay that outstanding balance of R5200.00. When I received this statement I phoned the pathetic customer service of vodacom to ask why is this happening they send me through to various departments and no one can help me or give the answers. After a while they said no I need to log a call of the cancellation of my contract and the I need to dispute it, so I did and they said that it will take vodacom 2 - 10 working days to come back to me with the investigation.

So then today (7 November) Vodacom suspended my line because of this outstanding amount. So this frustrated the HELLLL out of me because ***? if it is under investigation why would vodacom suspend my line. Now they said it will only be working in the next 2 to 5 hours.... Pathetic pathetic pathetic!!!!!!!!

I have decided that I will cancel all my contracts with them as soon as I receive the outcome of this and I will not pay anything to vodacom because this is unacceptable.

I will go to the papers or Carte Blanche if I have to. This is just another way vodacom is ripping their customers or clients off.

I am disgusted in vodacom

0
Replies (2)
Vodacom
Vodacom's reply08 Nov 2018, 06:50
Official
 
Dear Customer, 

Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team        
MP
Morne P's update08 Nov 2018, 17:57
Reviewer Update
So I just sent the following to the Consumer Goods and services ombud, because did not get anything from Vodacom today To whom it may concerns, I am currently struggling with Vodacom to switch on my line for the past week. They suspended my lines because my account was in arrears and it is all because they did not canceled my contract when I have asked them to back in June/July. I have asked for the call recordings that they say is recorded for quality purposes and they said they only keep records for 3 months. So they say I owe them R5200 and they never phoned me to ask why is my account in arrears and they never send me the invoices so I couldn't pick it up. They are *****ing South Africans money by doing this. I had 3 issues in the past 9 months regarding cancellation of contracts with Vodacom. I am actually telling my story to you because I do not know what to do and I do not get any results from Vodacom because I am jumping calls between departments and no one can provide me with answers. What happened was, I canceled my 20GB data plan with Vodacom in June/July and they never canceled it. I never received invoices stating that I owe them more than I am usually paying because I only paid for the 2 phones that I know I had (my wife’s and mine). So on 6 November 2018 I received a shock that I am owing them the R5200 and I immediately phoned them to ask why and they said my 20GB contract (that was upgraded to a 40GB package without my consent) was never canceled. My heart dropped of disappointment and sadness because I do not have that kind of money to loose on this and after a knew I have canceled it. They said there is no records of me canceling the contract and I am 100% sure that I did. After a number of calls to the various departments they couldn’t help me and in the meantime they suspended both my wife’s and my line. Isn’t it ******* to switch off my lines if I have paid for them? They only need to suspend the 20GB router package. I have tried to open our lines for the past 2 days but nothing seems to be happening and it just emphasizes the poor service Vodacom is giving to their customers. Please help me because I feel that I am out of options. Regards