I received a call fr...

I received a call from a Vodacom consultant by the name surname Msomi username (Msomk002) he told me that i am due for an adjustment to my contract with Vodacom, he said my premium will be reduced from the amount that i was paying to a lesser amount, yesterday Vodacom debited an amount that is way more than the amount i was paying, i went to the Vodacom branch and they couldn’t assist me they said i should call *** to cancel, i did call and the consultant escalated the matter.