AG
Alain G

1 reviews | Active since Dec 2010

15 Dec 2015, 13:47

I REALLY DON'T KNOW WHY I STILL USE VODACOM

1 - Your telephone system is totally useless!!!! Have to listen and go through a whole process to get to a consultant.<br> 2 - I finally get through to a consultant on my fourth attempt, and while I'm still talking she puts me on hold!!!<br> 3 - I can send my child data from my phone, but not airtime!!<br> 4 - If I buy data for her from my phone I have to pay R149 for 1 gig data. If she buys it from her number it costs R79 for 1 gig data.<br> I spend R2000 per month with Vodacom, have 6 cell accounts, but you are so NOT user friendly, sometimes it is so difficult to do something simple!<br> And I wonder why I should stay and suffer or move on?????

0
Replies (1)
Vodacom
Vodacom's reply15 Dec 2015, 15:10
Official
Hello Alain G,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team