NI
Naeem I

1 reviews | Active since Mar 2017

29 Jan 2018, 10:21

I purchased a a defected Device

Hi on the 2nd of January 2018 i took out a contract i took the Huawei P8 Lite , this device is defective as it is starting to bow . im not willing to pay my contract this month if its not sorted out .

Dear Vodacom with regards to my Phone as suggested by you i got the phone booked in on Saturday today i got an sms stating i need to pay R1800 for the phone , According to the lady at the vodacom repair center that i spoke to over the phone tells me i that the supplier doesnt cover for bending of the the phone , the job card clearly qoutes the the following " Device works fine, Device is under a month old and customer says its bending on its own device is is good condition , the lady tells me i could have had the phone in my back pocket that caused it to bend , im guy a dont keep my phone in m y back pocket , if i did the screen would have been damaged am i correct in saying so ? im not stupid to go and bend a brand new phone im not prepared to pay R1800 thats a cost of a a new phone .JOb card number is ********** 0 , Tech at the phoenix plaza told me it could be a battery problem . ITS A SEALED UNIT . THE HOUSING IS MESSED UP AWAITING UR REPLY IN THIS MATTER . I have also complained on youe facebook page , i have asked the manager from the Vodacom store to give me a full report as to why i must pay for a defective device im not stupid to go and bend the phone espicailly when i use it on a daily basis come on guys be realistic now .

0
Replies (7)
Vodacom
Vodacom's reply29 Jan 2018, 12:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

NI
Naeem I's update30 Jan 2018, 10:02
Reviewer Update
PLEASE REPLY I DONT WANT AN AUTO MATED
NI
Naeem I's update31 Jan 2018, 15:26
Reviewer Update
I am still waiting for a proper response from you not an automated message
Vodacom
Vodacom's reply05 Feb 2018, 15:13
Official

The reported incident has been escalated and reviewed, feedback received.

Kindly note our escalation has been unsuccessfull on their attempts contact, feedback will be drafted and submitted today.

Best regards

Nathan

Vodacom
Vodacom's reply05 Feb 2018, 15:13
Official

The reported incident has been escalated and reviewed, feedback received.

Kindly note our escalation has been unsuccessful on their attempts contact, feedback will be drafted and submitted today.

Best regards

Nathan

NI
Naeem I's update06 Feb 2018, 15:44
Reviewer Update
Hi i was told by your Joburg head office that they are not fixing my device and they sent it back to durban , today when i go to fetch the phone , they telling me Joburg has recalled the device ? i didnt receive any communications in regard to this.
NI
Naeem I's update12 Feb 2018, 07:50
Reviewer Update
Hi Vodacom thank you for replacing my device and looking into my complaint a big thumbs up thank you again .