I Pre-Ordered an iPhone but I was told that I do not qualify because "I should speak to their legal representatives"

So vodacom goes on to continue debit people even after the customer has served the contract period, they then give you a number to call and cancel the contract and then they still keep on debiting. When you fight back by reversing the debit and blocking it, you are being blacklisted and cannot take a contract again.

I Pre-Ordered an iPhone but I was told that I do not qualify because "I should speak to their legal representatives" cos apparently I owe them for their mistake of not cancelling a contract after the 2 year contract duration has been completed without me defaulting not even once.