I placed an order on 09/08/2024 for an item using my vodabucks, expecting excellent service but no such luck

I placed an order on 09/08/2024 for an item using my vodabucks, expecting excellent service but no such luck. I received a WhatsApp from RAM to confirm my delivery address and then nothing. I followed up with Vodacom on 21/08/2024 and was promised a call back and that didn't happen. I called again today 22/08/2024 but the consultant wasn't helpful at all. I was told to wait another 7 business days and see if my item gets delivered. How do you advise someone to wait and see if it comes. It felt like I contacted the licence department or home affairs. I myself work in customer service and if you fail a customer once, you make an effort to correct it. Disgusting service Vodacom.