I PAY WHY NOT INVESTIGATE

paid my account on the 12 may 2018 at VODACOM shop EAST poin Johannesburg. at 11 .06 The amount on account cell ********** 295 was R1112.83 today my cell was disconnected due to non payment. I went to the same shop where I find only 111.83 was entered as payment onto my account. Showing them my bank deduction of R1112.83 A correction was made there and then. But no SIR your cell would take 5 days to be unlocked I need an answer and a written apology VODACOM