I pay thousands to vodacom in return for a communication service not delivered by them

I am trying to make and receive business calls in cape town. I can't do either. Honestly Vodacom, is this your best? Is this how you keep your IT systems failing?

Your Call Centre tells me there's a problem with your Network. That is clear at this point. My question is, "how did Vodacom get to this appalling state of affairs". You guys are in trouble?

Kindly credit me pro-rata for the portion of time that I am unable to make and receive calls on my monthly invoice. Also I will send you a statement for my lost revenue due to comms being down.

Pathetic. Really pathetic.